What is outsourcing and What does it mean for companies?

Stew Broward Head of PR (HelpResource)

Are you thinking of outsourcing services for your business?

As your business expands, you are probably shouldering additional expenses because of increasing operations. For example, more marketing duties usually require more personnel, equipment, and training. 

Most business owners resort to outsourcing, whether big or small. You can outsource most business functions, like time-consuming tasks, to focus on core business aspects. This way, you can accomplish priorities and attain goals for continued success.

This blog post will help you with the following: 

  1. Define Outsourcing
  2. What Tasks Are Commonly Outsourced
  3. How Does Outsourcing Work
  4. Reasons for Outsourcing
  5. The Advantages and Disadvantages of Outsourcing
  6. What Does Outsourcing Mean for Your Company

What is Outsourcing?

Outsourcing is hiring a third party to perform business functions, handle operations, or provide certain services for the company. The service provider or outsourcing company arranges outsourced workers to perform the services that you need for your company. It can also mean hiring independent contractors, temporary office workers, or freelancers.

What Tasks Are Commonly Outsourced?

Companies often outsource information technology services, including programming, software development, and technological support. Other frequently outsourced services are customer service and call service functions. They can also be manufacturing processes. For example, fashion companies contract clothing factories in third-world countries.

There are also task-specific outsourcing, such as human resources, and financial functions, such as payroll processing. Some companies can outsource entire divisions, such as their human resource department.

How Does Outsourcing Work?

Outsourcing is about managing relationships and maintaining a trusted relationship. It is essential in outsourcing efforts and is more complex in setting service levels.

Some experts recommend emphasizing the exit clause of a service contract. Companies that outsource need to know when the contractual agreement inevitably ends. It ensures the third party fulfills its obligations and sticks around until the contract ends.

Reasons for Outsourcing

Companies often outsource to lower costs, improve efficiencies and gain speed. Most third-party provider focuses on a particular task or service. Their workforce can do the job better, faster, and cheaper.

With that, companies often outsource supporting functions to focus their resources on their core competencies or focus on hiring in-house with the specialized skills and experience to perform specific jobs.

The Advantages of Outsourcing

Lower Labor Costs and Wage Requirements

Significant outsourcing hubs usually come from third-world countries with a highly educated population, resulting in lower labor costs. These outsourced workers cost much lesser than their first-world counterparts. Additionally, the operating prices in third-world countries are much lower than the first-world countries.

Besides outsourcing in third-world countries, many outsourcing companies and individuals can provide the same in-house services for a lower cost. This way, companies save from hiring personnel at higher compensation rates.

Reduce Costs of Operation

Outsourcing helps companies to save money. Some third-party service providers provide cheaper outsourcing services compared to paying a full-time employee. It is a beneficial way for a company to reduce operating costs. 

There are many reasons why a company may want to reduce operational costs. Some may encounter cost increases in materials from their supplier, and the company needs to reduce costs to stay competitive with its products. Another factor may be downsizing due to a merger or change in management.

Save on Training Costs

As a company hires outsourcing services, a company also saves on training costs. The training period for new employees and continued education for regular workers is optional. Your outsourced staff can immediately step into the position on the first day.

Improve Productivity and Efficiency

In the long run, outsourcing helps increase productivity and efficiency. It allows employees to focus on what they do best or what your company prioritizes.

The most popular outsourced time-consuming tasks are event planning, data entry, recruitment, and other administrative duties. Outsourcing, such as the mentioned tasks, gives your full-time employees more time to focus on strategic ambitions. They may focus more on executive leadership, nurturing business relationships, and marketing strategy. You still have to consider which tasks to pass off to others carefully.

Reduce Business Risk

Companies may wish to avoid the burden of a specific function. In doing so, they do so by outsourcing it to reduce economic risks. A company may turn to highly experienced outsourcing in a particular service.

Every business venture carries its risks. But by outsourcing some services, it can take over and handle this risk for you. Therefore, risk management becomes more manageable if you outsource tasks to your company. Reducing the risk means relieving your burden.

Reduce recruitment hurdles

Whether running a big or small business, recruiting a single employee is time-consuming. Those who don’t have a human resource department admit to questioning their ability to find and hire potential employees. They may have specific requirements for hiring but cannot execute them during the hiring process.

Especially without a background in human resources, how would they know if a potential applicant has the right skill sets and knowledge?

In such situations, selecting a credible outsourcing company with expertise in recruitment can help you. You can let a team of qualified hiring managers accurately assess what skills are required for a specific position.

Focus on Core Competencies

One of the most common mistakes most entrepreneurs make is simultaneously wearing multiple hats. An example of this situation is small business owners who sell physical products. They may want to do their product development work while running their businesses. But, a startup company may have other tasks, such as gathering supplies, manufacturing, packing, shipping, marketing, and building a network.

Every second counts, so you must manage your time wisely. Prioritize the activities that will significantly help your business get off the ground. With non-core tasks in the hands of experts elsewhere, you can focus on breaking your company into specialized units.

Customer Satisfaction

Focusing on your core business functions may improve your efficiency. Moreover, it will also have an enormous, positive impact on the satisfaction of your customers. 

As you have more time to deal with pressing matters, you increase your ability to respond quickly to changes or issues. For example, if there are customer complaints or problems, you can handle them more smoothly. You will be able to improve your company according to customer feedback.

Disadvantages of Outsourcing

While we discussed many outsourcing benefits, companies must also be aware of the disadvantages. These downsides can be challenging for your company if not handled properly. If you’re outsourcing, be careful of the following:

  • In-house employees may feel replaceable. They may think their job is insecure and leave your company.
  • Some job positions might become redundant.
  • Depending on the quality of service of the outsourcing company, you might encounter various issues. These problems may be regarding the product or service quality.
  • If you’re outsourcing from another country, their output quality may differ from what you expect. For example, hiring a clothing company, their end-product quality might have lower quality as you expected.
  • You may encounter communication problems between outsourcing partners due to language barriers or time zones.
  • Company policies and procedures will take more work to execute and control.
  • Your business core values may be different from the outsourcing services you hired.
  • For confidential information, data security may be in jeopardy.

What Does Outsourcing Mean for Your Company?

In summary, you may focus on your responsibilities in peace with outsourcing. Working with a trusted outsourcing company like HelpResource Agency will help you grow your business in different aspects. Knowing you have valuable outsourced workers, you will feel confident expanding your company.

You will be able to focus on your corporate responsibilities without the distraction of time-consuming tasks. You know that we’ll be there to save you time, energy, and money. Hiring our temporary workers can help you save funds on payroll and use them for better investments. It relieves you of the stress of dealing with labor laws and tax payments. With that, it allows you to commit more resources to the improvement and growth of your company. 

Looking for a Professional Outsourcing Company?

At Help Resource, our competent workers have aided many small to big businesses in dealing with personnel issues and ensuring long-term success. We have company standards to help you achieve success. HelpResource thoroughly screens professionals upon recruitment. We handle different training periods and continuing education for your temporary personnel.

We only hire temporary employees with guaranteed excellent quality. Our quick staffing solution has a lot of specific expertise. We approach each business differently but are consistent with quality, safety, and efficiency ideals. Our human resource agency is constantly improving the quality of our service to maintain the highest standards for our clients’ service.

Our temporary personnel services have helped many businesses overcome personnel issues to ensure their continued growth and long-term success. Using our temporary workers will help lower your expenses of retaining. Compared to hiring permanent employees, it is an intelligent method to save money. Outsourcing is among our key areas of focus.

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